FAQs – Support and Testing

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< class="collapseomatic " id="id66309d562156e" tabindex="0" title="How do I get training with RAMP?" >How do I get training with RAMP?

A variety of training methodologies have been developed and deployed to meet the needs of a wide range of users post go-live, including virtual training sessions, office hours, on-demand videos and quick reference guides. Additional information can be found here.

< class="collapseomatic " id="id66309d5621602" tabindex="0" title="How do I get support with RAMP?" >How do I get support with RAMP?

If you need assistance, you can submit a help ticket or email the RAMP team at ramp@gmu.edu.

< class="collapseomatic " id="id66309d5621632" tabindex="0" title="Is there a RAMP test site to work in?" >Is there a RAMP test site to work in?

RAMP Test Site. Select Client Login and use your Mason credentials.

< class="collapseomatic " id="id66309d5621655" tabindex="0" title="Where can I get test grants.gov applications?" >Where can I get test grants.gov applications?

https://training.grants.gov/web/grants/search-grants.html

< class="collapseomatic " id="id66309d5621674" tabindex="0" title="How do I search in RAMP?" >How do I search in RAMP?

Use % to search for partial words.  For example, the full sponsor name for NIH is “National Institutes of Health (NIH).” When searching and typing NIH, the sponsor will not appear.  If the user types “%NIH” all sponsors with “NIH” anywhere in the name will appear.